These terms and conditions are concluded between WEBANDGO, (the "Seller"), whose registered office is located at 36, rue Cavendish 75019 Paris and the persons wishing to make a purchase via its website https://www.extensionpointcom.fr (the Buyer).
Terms and Conditions Agreement
The customer acknowledges having read and agreed to the general conditions of sale without reservation when ordering.
The company EXTENSIONPOINTCOM makes available to its customers:
An e-mail address: firstname.lastname@example.org
The prices of the Products are indicated in euros and are TTC. The prices indicated do not take into account the costs of packing and delivery which will be invoiced in addition and will be specified to the Purchaser upon definitive validation of his or her order.
The products are offered within the limit of available stocks. In case of unavailability of one of the Products, the Buyer is informed on the site with, if possible, mention of the anticipated replenishment time. In the event that the unavailability of a product is established after the order has been validated, the Purchaser will be able to cancel his or her order by requesting either the refund of the sums paid within thirty (30) days after their withdrawal, or the exchange of the Product (s) unavailable, by e-mail.
The Seller assumes no liability for stock shortage or unavailability of products.
Retention of title
The products ordered remain the property of the Seller until the complete collection of the payment. However, on the effective date of delivery, the risks (in particular loss, theft or deterioration) concerning the products delivered are assumed by the Purchaser.
No dispute relating to the delivery itself is possible if the package appears to have been delivered and the computer system scan of the Post is authentic.
Automatic registration systems are considered to be proof of the nature, content, and date of the order. The information stated by the purchaser, when placing an order, commits him or her to the following: in the event of an error in the recipient's address details, the seller cannot be held responsible for the impossibility of delivering the product.
A new delivery would then be invoiced for the buyer.
The customer will have the choice when validating his or her order between the following payment methods:
- Carte Bleue (BluePaid)
Payment must be made at the time of the online order by the Purchaser. At no time may the sums paid be considered as deposits or down payments. All orders are payable in Euros, all taxes and mandatory contributions included.
The Buyer warrants to the Seller that he or she has the necessary authorization to use the method of payment chosen for his or her order, at the time of the validation of his or her order.
The Seller reserves the right to suspend or cancel any performance of an order and / or delivery, regardless of its nature and level of performance, in the event of non-payment or partial payment of any amount due by the Purchaser, in case of payment incident, or in case of fraud or attempted fraud relating to the use of the Website.
Penalties are automatically applicable to unpaid amounts after a period of ten (10) days following the settlement date or upon notification of the rejection of bank payment. The delivery of any new order may be suspended in case of late payment or partial payment of a previous order and this notwithstanding the provisions hereof.
As part of efforts against Internet fraud, information relating to your order may be transmitted to any third party authorized by law or designated by the Seller for the sole purpose of verifying the Buyer's validity of Order, the method of payment used, and the projected delivery.
The Seller retains full ownership of the products sold until the full price is collected.
The products are delivered by post in metropolitan France and the French overseas departments and territories.
For other countries, other delivery methods may be used.
Shipping costs will be indicated in your shopping cart once you have validated your order.
The amount of delivery costs is notified on the order form (the basket).
Shipping costs include shipping, handling, and transportation costs.
- In case of absence of the buyer or the recipient or when the parcel cannot be delivered because the size of the mailbox is too small:
The buyer receives a notice of transit. This notice allows him to recover his parcel at the designated post office, within fifteen (15) days. After this period, the parcel is returned to the sender.
No dispute concerning the delivery in itself is possible if the package appears to have been delivered and the computer system scan by the Post is authentic.
- In the event of an anomaly in the package (open or damaged package):
The buyer must not open it and must return it to the post office within five (5) days. Complete an incident report. Opening the parcel will void any possibility of appeal to the post office.
The buyer must report the problem encountered to the Seller by contacting us by e-mail
- In case of an anomaly regarding the contents of the package (product missing, product damaged, ...):
The Purchaser or the recipient of the products ordered must report this anomaly to the Seller by contacting us by e-mail. Any reservations regarding the delivery of a product must be notified to the Seller by email, fax or by registered mail within 14 days.
- In all cases, any delays in the delivery of the parcel do not give the buyer the right to claim damages and we will not be held responsible.
Upon receipt of the Products ordered, the Purchaser shall verify the conformity of these Products. Any anomaly concerning the delivery (Product missing or broken, damaged parcel, ...) must be documented by the Purchaser and communicated by e-mail to customer service or by telephone as soon as possible. Any claim made after a period of 14 days will be rejected by the seller.
The seller is relieved of their obligation to deliver in case of force majeure (war, riot, fire, strikes ...)
If the package appears stuck at one stage of distribution, the buyer must then contact customer service who will then open an inquiry at the post office. The post then has a maximum deadline of 3 weeks to send us the result of their research.
If at the end of this period the post is unable to send us proof, the parcel will be declared lost and we will then proceed with a refund of the order. EXTENSIONPOINTCOM then informs the customer and immediately proceeds with reimbursement of the order corresponding to the lost package (products and postage).
However, if the post office sends us a document validating the delivery, EXTENSIONPOINTCOM will not be able to open a litigation file and will not be able to proceed with the refund of your order.
INCOMPLETE OR ERRONEOUS ADDRESS:
In case of delivery address error, the customer is responsible for reshipment expenses.
PACKAGES NOT PICK UP FROM THE POST OFFICE, DROP-OFF LOCATION OR STORE:
In case of non-recovery of the package, the customer is responsible for reshipment expenses
Right of Withdrawal
Pursuant to Article L. 121-20 of the Consumer Code, the Purchaser has a FOURTEEN-DAY TIME LIMIT from the day of receipt of his or her order to send us his or her return request either by mail, by mail or by the appropriate form in your area.
The products must be returned to the Seller according to the procedure described below:
In the event of a withdrawal from us, we will refund all payments received from you, excluding delivery costs (except for the additional costs arising from the fact that you have chosen a method of delivery other than the proposed low-cost standard delivery) without undue delay and, in any event, we will proceed with the refund using the same payment method you used for the initial transaction. We may defer repayment until we receive the order or until you have provided proof of shipping the order, whichever is the earlier.
You must return or return the order without undue delay and in any event not later than fourteen days after you have given us your decision to withdraw. This period shall be deemed to have been complied with if you return the property before the expiration of the 14-day period.
CONDITIONS OF RETURN:
• Item must be returned within 14 days of delivery
• The product must be returned in its original condition
• Extensions must not have been worn or tested
Upon receipt of your return, we will send you the payment of your refund within 10 days by the same payment mode chosen with the order.
RETURN FEES :
The return shipping costs are the responsibility of the Buyer (except in case of non-conformity of the order).
In case of withdrawal you must inform our customer service by e-mail to email@example.com to receive a return label containing a return request number as well as the address of the warehouse to which you must return the item. Returns that do not follow the procedure properly can result in a significant delay in processing your return.
Electrical Equipment Warranties
The warranty on the electrical equipment is 24 months (excluding fuses, light bulbs and wear parts) from the invoice date. The invoice must be enclosed in the package containing the returned product.
The information of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential. The lack of information implies the automatic rejection of the order.
In accordance with the law n ° 78-17 of 6 January 1978 relating to data processing, files and freedoms, the processing of the personal information collected on the Site has been the subject of a declaration to the National Commission of 'Informatics and Liberties. The User has the right to access, modify, rectify and delete data concerning him / her. To exercise this right, the Purchaser must send a postal letter to the customer service.
These general conditions of sale and the contractual relations between the Seller and the Purchaser are subject to French law. Professionals: the Tribunal of Perpignan is solely responsible for disputes. Individual: The court of first instance of your choice may be seized if you are an individual, regardless of the place of delivery and the mode of payment accepted.